PRIVACY POLICY

West End Musical Productions (a trading name ofNeighbourhood Events Ltd) (‘we’) is committed to protecting the personal information you provide or we collect when you purchase tickets to our events, subscribe to our online content, buy any of our or products, or use any of our websites and applications (our ‘services’).

We collect and use different information depending on the way(s) in which you interact with us. 

This Privacy Policy applies to West End MusicalProductions, part of Neighbourhood Events Limited, as the “data controller”responsible for your personal information. However, this policy also applies to the other companies who may handle your personal information too (see “Who we share your information with” for further details).

This policy may be updated from time to time to keep up with legal and/or business developments, so you should check it each time you submit information to any of our services. The date of the most recent changes to each section of the policy will appear at the top of the relevant section.

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WHO WE ARE

West End Musical Love Songs is a trademark of WestEnd Musical Productions.

West End Musical Productions is the trading name ofNeighbourhood Events Limited.

Neighbourhood Events Limited is a company registered in England & Wales with the company registration number 11307256.

Our address is 5 Old Saw Mill Lane, GreatHampden, England, HP16 9FA. 

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TYPES OF INFORMATION WE MAY COLLECT ABOUT YOU

When you purchase tickets to our events, subscribe to our online content, sign up to our services (such as our website forums or regular newsletters), enter competitions, order products, or use our websites and mobile apps we may collect personal information about you. Different services may require different types of information.

If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent, you are not allowed to give us your information.

Here is some more specific detail about the information we collect:

• Information you give to us: information that     you provide by filling in forms on our services. This includes information     provided at the time of buying any of our products or services,     subscribing to any services or marketing, creating a user account, posting     material, filling in a survey or requesting further services. We will also     ask you for information when you enter a competition or promotion and when     you report a problem with our services. This information will normally     include information about yourself (such as your name or date of birth)     and contact details (such as address, email address, telephone number     etc);
• Information about your use of our websites and     mobile apps: we use cookies to help us understand how you use and interact     with our digital platforms. This may include what pages you look at, what     elements you click, what you search for on our websites, and from which     pages you exit our websites. For further information, please see our ;
• Information about the browser and device you     are using: we also use cookies to collect information about your browser     and device you use to access our websites or mobile apps. This may include     your IP address, device unique identifiers, operating system, browser type     and network information. For further information, please see our ;
• Information about your location: if you have     enabled located services on your device, we may collect information about     your actual location. You can disable location services at any time by     updating your preferences on your device;
• Information about transactions: if you     purchase something from us such as tickets to our events, subscribe to our     online content, a magazine subscription or an app, we will make a record     of the details of that transaction, including what products/services you     have bought and details of the payment made; and
• Contact information: if you contact us, we may     keep a record of that correspondence.

As well as collecting information directly, we may receive personal information about you from third parties (such as our business partners) where you have provided your permission to them to share your information, or they are otherwise legally permitted or required to disclose your personal information to us. We may also collect information gathered from publicly available sources and social media platforms.

We may also compile and share aggregated data, such as statistical or demographic data. This gathers together your personal information and that of others in an aggregated, anonymised way. It does not directly or indirectly reveal your identity.

If you fail to provide the personal information we have requested where we are required to collect this by law, or to perform our contract with you, we may be unable to perform the contract we have or aretrying to enter into with you. However, we will notify you if this is the case.

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HOW WE LOOK AFTER YOUR INFORMATION

We are committed to protecting your personal information, and we have appropriate procedures and security features in placeto keep it secure and prevent unauthorised access.

Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk.

The information that we collect from you may be transferred to, stored at, or accessed from a destination outside the UK where it is necessary to fulfil an order, process payment details or provide you with other services. Where this is the case, we will always ensure that appropriate protection is in place to protect your personal information.

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HOW AND WHY WE USE YOUR INFORMATION

We may use your information for a number of purposes, depending on how and where we receive it. We will always do so in oneor more of the lawful ways set out here:

Legitimate interest

Sometimes we will use your information for specific purposes we have carefully considered, taking into account any potential impacton you and your rights, where it will help us to enhance the services weprovide and benefit our customers. This may include:

• to personalise or improve our communications     with you. For example, we may use your purchase or booking history with us     to provide you with tailored information about future events or other     products or services which are more likely to be of interest to you;
• for statistical and analytical purposes, in     order to help us understand our audiences, improve the products and     services we offer, and to determine the price we should charge for various     products
• to contact you about a submission or     contribution you have made to our websites, message boards or at our     events or to our magazines, including any content you provide;
• to invite you to participate in surveys about     our services (participation is always voluntary), in order to help us     improve these in future;
• to keep our records up to date, including any     correspondence or communications between us;
• to administer and protect our business and     websites (including troubleshooting, system maintenance, testing,     reporting etc);
• to contact you by email, phone and/or post     with details of special offers or promotions that we think may be of     interest to you, where we have explained this when we collect your     information and you have not opted-out of receiving such messages. We may     also contact you about renewing any subscriptions when these have lapsed.     Please note we will not contact you for these reasons if you are     registered with the Telephone Preference Service (for phone) or Mailing     Preference Service (for mail);
• for management and auditing of our business     (including the preparation of statistics about event attendance,     circulation and usage of our products);
• to investigate and protect against fraudulent,     unauthorised, or illegal activity; and
• providing your information to buyers in the     event of a sale or potential sale of Neighbourhood Events Ltd, Musical     Con, West End Musical Productions or any of our assets to a third party.

Where we process your information based on legitimate interest grounds, you may object to this at any time and we willstop using it for that purpose unless we have compelling legitimate grounds orother legal reason for continuing to use it. Please see the “What rights do I have?” section in this Privacy Policy for further information.

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With consent

We will set out why we would like to use your data, and ask for your permission to do this. For example, we will do this where:

• we would like to send you carefully selected     newsletters, special offers and/or promotions from the service you are     using/title you have purchased (which may also feature relevant offers     from our business partners) by email and/or push notification (where     applicable and permitted by the app store you use);
• we would like to pass your information to     carefully selected organisations to allow them to tell you about their     special offers or products and services that may be of interest to you;
• we process “special categories” of personal     data about you, such as your health; and
• we use cookies on the websites you visit and     mobile apps you use.

Where our processing of your information is based on your consent, you can withdraw this consent at any time using the details in the “How to contact us” section of this Privacy Policy, by changing youraccount settings if you have an online account with us, or by changing your website browser or mobile device settings in relation to cookies. You will also be given a straightforward way to opt out of our marketing messages each timeyou receive a communication from us. Please note that it may take up to two weeks to implement changes to your preferences.

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To perform our contract with you

In some circumstances we will need to use yourinformation to help us provide you with the product or service you haveordered. For example, we will do this:

• to meet product orders, requests for services     or information and to process payments and any other requests you make of     us;
• if we need to contact you for reasons related     to the service you have signed up for e.g. to provide you with password     reminders, to inform you of new or improved benefits relating to the     product or service, or to notify you that a particular service has been     suspended for maintenance;
• to tell you about changes to our service;
• to manage our competitions and contact the     winners; and
• to enable other people or businesses to carry     out work on our behalf.

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Legal obligation

We are entitled to process your personalinformation where we are under a legal or regulatory obligation to do so.

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WHO WE SHARE YOUR INFORMATION WITH

Generally, we will only use your information within the West End Musical Productions group of companies to provide you with the service or product you have requested, or to provide you with information about other products or services where we have your permission or a legitimate interest in doing so.

We will also disclose your information to other trusted third parties with your consent, or where we have justification for doing so (see the “How and why we use your information” section of this PrivacyPolicy). This may include:

• with a third party who is helping us to provide a service to you, such as payment processors, customer management and assistance, drawing competition winners, prize providers, debt collection, credit checks and/or our IT and database services;
• with a third party who is helping us develop and improve our services to you, such as analytics providers;
• with a third party who is helping us select and deliver interesting and relevant advertising to you and/or other     potential customers, such as advertising networks, social media platforms, and search engines. We may also occasionally share anonymous data segments with advertisers to help them make their advertising outside our sites     more relevant;
• with our trusted business partners to provide     insight and analysis of our customers, or where you have told us you would     like to receive offers/promotions from those partners;
• with third party auditing organisations such     as the Audit Bureau of Circulations (ABC) for reporting purposes, and to     review our policies, processes and procedures for compliance with relevant     standards;
• with relevant third parties such as your     employer, school and/or email or internet provider if you post or send     offensive, inappropriate or objectionable content anywhere on our     services, or otherwise engage in any disruptive behaviour; and
• when the disclosure is required or permitted     by law (e.g. to government bodies and law enforcement agencies).

Where we share personal information with a third party, we require them to respect the security of your personal data and totreat it in accordance with the law. However, their own privacy policy willnormally apply to how they subsequently use that information, and we are not responsible for this.

Similarly, our services may contain links towebsites or apps that are owned and operated by other organisations, and whichhave their own privacy policies that govern their collection and use of yourpersonal information. Your use of such websites is therefore at your own risk.

Where we pass personal information to a third party acting on our behalf, in addition to the measures set out above we also require them to treat this information with at least the same protection we do. We only permit them to process your personal data for specified purposes, and in accordance with our instructions. We do not share more information with them than is necessary for the relevant purpose.

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HOW LONG WE HOLD INFORMATION FOR

We collect all personal information for one or more specific purpose (see the “How and why we use your information” section of thisPrivacy Policy). This means that we hold your information on our systems for as long as is necessary to fulfil the purpose, or as long as is set out in any relevant contract you hold with us. Once that purpose has been fulfilled, we will securely delete the data, unless we are required to keep the data longer for legal, tax or accounting reasons. For example, if you change your registration profile to opt-out of receiving communications from us, your relevant details will stay on the system so we can ensure that we do not contact you in the future.

Alternatively we will anonymise your information, so that we (or anyone else) can no longer tell that the data relates to you, at which point your information will cease to be considered personal information.

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YOUR RIGHTS

You have the following rights in relation to thepersonal data we hold about you:

• access – you can ask us for a copy of any     personal information that we hold about you. If you require additional     copies of the data, we may charge an administrative fee;
• corrections – we use reasonable efforts to update     the personal information we hold about you, but you can request that we     amend any inaccurate or incomplete personal data that we hold;
• restriction – you can request that we suspend the     processing of your personal data where, for example, you object to our     processing of it (see below) or while we correct any inaccuracies;
• objection – you can tell us that you object to the     processing of your personal data where, for example, we are using it for     direct marketing purposes, or we are processing it on the grounds of     “legitimate interests” (see above) and you feel it impacts your rights. If     we feel we have a compelling reason to carry on this processing we will     let you know, otherwise we will no longer use it for that purpose;
• withdrawal of consent – where you have given us your consent     to process your personal data for a particular purpose (or purposes), you     can withdraw this permission at any time by letting us know;
• deletion – we use reasonable efforts to delete     your data when we no longer need it (see the “How long do you hold     personal data for?” section of this Privacy Policy). However, you can also     ask us to delete your personal data from our records in certain circumstances     – for example, where you have withdrawn your consent for us to use it (see     above). If we are unable to comply with your request for legal reasons, we     will tell you this; and
• transfer – you can ask for any personal data you     have previously provided to us to be transferred to you in a usable     electronic format, or to a third party (where this is technically     feasible), so you can use it elsewhere.

When you make a request, we may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer. If this is the case, we will keep you updated.

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HOW TO CONTACT US

To make changes to, or update your personalinformation, access it or ask us to change the way we contact you pleasecontact the West End Musical Productions Data Controller. We can also answerand questions or comments you may have about this privacy policy:

Email: contact@westendmusical.com

Tel:+44(0)203 432 3656

Address: West End Musical Productions DataController, 5 Old Saw Mill Lane, Great Hampden, HP16 9FA, United Kingdom.

It would be very helpful for us if you could include your full name, username (if applicable), your postcode and details of the service you are using when contacting us.